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Returns & Exchanges

We want you to love your product and be happy with your purchase so we’ll be more than happy to accommodate your return or exchange as long as the product you are returning/exchanging adheres to our policy. Please keep in mind returns and exchanges are all subject to a careful inspection by our returns and exchange department staff. In order for the item to be accepted it must fulfill these requirements:

  • Unworn ( having the trainer on longer than 10 minutes is considered worn )
  • No personal scents/perfume/smoke
  • No stains ( deodorant, makeup, perfume, liquids etc)
  • All tags attached
  • All packaging must be included ( clear plastic bag & packaging cardboard )
  • No apparent stretching or wrinkling 
  • Unwashed
  • Undamaged
  • No pet hair
  • Include the return and exchange form (Download Here)
  • Received within 10 days after receipt of receiving order.
  • Not a sale item ( all sale items are final sale)

 

Please mail returns & exchanges to this address:

Swancoast
41769 Enterprise Circle N #103 Temecula, CA 92590


Exchanges
Our exchange policy lasts for 10 days after receipt of receiving your order. The product must be in the same unworn/unused condition that you received it in. It must also have all tags attached, without any oder (perfume) or stains. If you are exchanging a Main or Thermal Trainer you must return it with the clear bag it came in. No exceptions. Make sure you print out and fill out the Return and Exchange Form below and include it with your returned items. Keep in mind we will need to inspect your returned item(s) and if it meets our criteria, then we will go ahead and grant you an exchange. The address is printed on the return and exchange form as well as above. Please make sure to hold on to your tracking number in case we ask for it. Please note: We cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to Swancoast.

Returns
Our policy lasts for 10 days after receipt of receiving your order. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund only store credit. We must receive your return by the 10th day or you will be issued store credit. The product must be in the same unworn/unused condition that you received it in. To complete your return, we require a printed and filled out Return/Exchange form (found below) with your returned merchandise. Keep in mind there are no returns or exchanges on sale/discounted items. They are all final sale. Please note that returned items purchased with a free shipping offer or promotion will have the standard cost of shipping subtracted from the refund. Please make sure to hold on to your tracking number in case we ask for it. The address is printed on the return and exchange form as well as above. Please note: We cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to Swancoast.

Processing time
Once your return is received please allow 1- 5 business days for it to be inspected. We automatically process all returns without notification. If there is a problem or we deny your exchange/return then we will notify you. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

International customers
Swancoast will be more than happy to exchange items for international customers, but please keep in mind that the same return and exchange policy adheres to international customers.

Returns: International customers will need to have their returns post marked no more than 10 days after confirmed delivery.
Exchanges: Exchanges will need to be postmarked no more than 10 days after confirmed delivery. Once we receive the item(s) an email with be sent with an invoice for the pending shipping costs associated with sending the exchanged item(s) back to you.

 

Late or missing refunds 
Please allow up to 14 days from the date we received your item(s) for the refund to be reflected back to your original method of payment. If you haven’t received a refund after 14 days please contact us at info@swancoast.com.

Sale
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
Customer will be responsible for shipping costs to send the returned items back to Swancoast and for re-shipping for exchanges. We will send you an invoice for the amount via email. Once the shipping fee is paid, your exchange will be processed and shipped. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please make sure to hold on to your tracking number in case we ask for it

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* Please keep in mind Swancoast is not responsible for lost packages marked as "Delivered" according to tracking information.