Do you ship internationally? and how long does it take
Yes, we provide international shipping. We have several different options available ranging to as soon as 3 days to a more economical option taking 2-3 weeks. Please take a look at our shipping information page for further information. Click here for Shipping Information
Where are the instructions/information for the waist training program? I can't find it.
The full program is on our website where it says " waist training program." Only waist training customers will have access to it.
Where do I pay for the waist training program? How much is the program?
Our program is free with the the purchase of our waist trainers. Once you purchase one or both of our trainers you will have access to it.
I can't access the waist training program how can I see the content?
The waist training program is only accessible to our waist training customers. You must create a customer login before or while ordering to keep track of your purchase. Once you purchase the trainer, you should almost immediately be granted access to our waist training program.
Who can benefit from your trainers?
Our trainers serve a variety of people: Ladies who are very skinny with no curves can achieve more of an hourglass figure by wearing our trainers. Overweight women can lose several inches, tone, and burn fat around their midsection, eventually losing their belly. Women who gave birth can wear our trainers after pregnancy around their midrif to tighten core muscles, to reduce swelling and stretch marks, support the spine, and shrink the uterus back to it's normal size. It has also been reported that since the trainers help correct your posture they could help with back pain.
How soon after I give birth can I wear the trainer?
Several women report feeling comfortable enough to wear our trainers as soon as a week after giving birth. It really comes down to when you feel comfortable enough to handle the compression. If you gave birth by a Caesarean section also known as a C-section we recommend you consult with your physician first in regards to how soon they recommend you can wear a trainer after birth.
How many inches off my waist can I expect to lose with the waist training program?
You can expect to lose up to 3-4 inches per size. Once you lose those inches with the current trainers you are using and you still want a smaller waist or are going for dramatic results, you can buy another set of trainers a size smaller to continue with the program until you reach your desired results. For best results you will need to follow the waist training program as closely as you possibly can.
Do I still need to wear the trainers after I reach my desired size?
Yes, you will still need to wear the trainers after you reach your desired size in order to maintain your new shape. It is advised you wear your trainer 2-4 hours a day or overnight 3 times a week to maintain your new shape.
Can I just wear your trainers and still lose inches off my waist? (Do I need to follow the program?)
Waist trainers were specifically designed for that purpose, but if you want faster and very noticeable results you will need to follow our waist training program. Wearing our trainers alone without doing our program will only give you subtle results over a much longer period of time. Our program gives you step by step instructions complete with images and videos of certain exercises, specific meals, a special detox, cleaning and care instructions for your new trainers, tricks on what to wear with your trainers to get the best and quickest results out of them. We give all these instructions based around specific body types-since we are all built different. We have specific instructions/exercises/meals/detox based off of your body type and the goal your pursuing.
I already have a trainer, can I just purchase your program by itself?
Unfortunately, we don't offer the option to purchase the program by itself.
Can I just purchase one trainer? Why do I need the two trainers for best results?
It is highly recommended to use both trainers for the program since they work together to give you faster and better results. The Main trainer is intended for shaping an hourglass figure and being worn all day (it's thinner than the Thermal Trainer) and the Thermal Trainer is more for burning fat and toning due to it's thick and sturdy material that really ramps up a process called thermosis in your midsection while working out. Keep in mind, that the Main trainer is much longer than the Thermal Trainer so it covers more of your torso (reshapes more problematic areas such as love handles). This is something to keep in mind if you have a very short torso. The thermal trainer is what really helps burn fat (inches), so together while using them in conjunction with the waist training program, they both ultimately accomplish a flat & toned stomach with a silhouette of an hourglass figure.
Are your trainers steel boned corsets?
No, our trainers are not steel boned corsets but function very similar. Our trainers contain spiral metal rods to help support and they will immediately give you that beautiful hourglass silhouette (lose up to 5 inches instantly) and with extended use it will actually reshape your midsection through high compression and perspiration. Since it isn't as bulky as a traditional corset you can wear it under your clothes and no one will know you have it on. The waist trainers are also much more comfortable to sleep in than a steel boned corset. Our Thermal Trainer is intended to be used with exercise. Wearing this trainer while being active will get your body to activate thermogenisis (resulting in fat loss) in the midsection by ramping up heat and perspiration. This will also allow impurities and toxins to exit the skin. By combining both trainers with our waist training program will give you a much smaller waist line than what you started with.
How do I make an account? I can't find it on the website.
You can make an account & log in to it from the top left corner of the website where it says " Create an Account "or click here
To make an account, it is highly advised you make a guest account BEFORE purchasing to ensure access to our waist training program. Or while purchasing the trainers. If you already purchased a waist trainer, use the email address you received the confirmation email from. Make sure you use that same email to sign up for the waist training program in order to be able to access it.
How do your trainers compare to other trainers on the market?
Our trainers are made of the highest quality in comparison to other trainers commonly found on the market. You won't have to worry about broken hooks (common amongst other trainers after a few weeks), rods that poke out, or it becoming really loose after a couple uses . Our trainers are also thicker and sturdier and they retain their tightness much longer than other trainers on the market. They are custom made and branded by us to ensure you get the best quality and unique designs not found anywhere else. Better quality means better results.
I'm stuck in between sizes on the trainers, what do you suggest?
We understand not everyone has the same body shape. You might weigh the same and be as tall as your best friend but have a completely different body type. You might be more muscular, have fat that only seems to collect around your midsection, or have a flat tummy with a larger bottom half. This is why you need to keep your body type into consideration when looking at the size chart. The size chart should not be your only reference. We highly recommend you order based off your fitted shirt size. If you are stuck in between two sizes then use your belly to decide between the two sizes. If most of your fat collects around your belly then order the larger size, if you have a flat tummy and tend to be on the more muscular side, then order the smaller size. If you still need help, send your height, weight, and fitted shirt size along with two images of you in a bikini from the front and side to info@swancoast.com for assistance with sizing.
I need my trainer ASAP how soon will I receive it?
We typically ship out the same day if we receive your order before 1pm PST. After 1pm PST and we will ship out your order the following day. If you are within the U.S. expect your package anywhere from 1-3 days depending in which state you are in. Since we are based out of California, our California customers should receive their package in about 1-2 days after cleared payment. If an item is on backorder your order could take up to a few weeks to process before we ship it out. Please keep in mind shipping costs are non refundable.
Where can I see Return and Exchange information?
Click Here for Returns and Exchanges
I messed up, and need to change some information regarding my order how can I do that?
Since we ship out the same day if not the following day you must email or preferably call us (951) 245-1210 as soon as possible to ensure we update the system of any changes before shipping your package out.
My international shipping time stated 6-10 days and I received it in two weeks. Aren't your shipping times guaranteed?
Shipping times are only estimates of average shipping times and are not guaranteed. Actual shipping time is dependent on several variables such as customs, the carrier itself, delays, holidays, re-routes, lost, and weather conditions. For this reason, we do not guarantee shipping times. The times listed are averages and can be shorter or longer than stated.
My item(s) state they are backordered, when will they be shipped out?
We typically have all merchandise in stock but we do run into unexpected situations sometimes where we temporarily run out of stock on some items. If this is the case, your items will be shipped out in 10-14 business days.
How long does it take to respond to emails?
We typically respond anywhere from an hour to 24 hours.
What are your business hours?
We are open Monday-Friday 9am-6pm PST
Do you have physical location where I can come in and try items on or pick them up?
Yes we do. Our office and warehouse location is:
18301 Collier Ave Suite D Lake Elsinore, CA 92530
If you need help with sizing for our waist trainers or need to pick up a dress asap for a special night you are more than welcome to come visit us. You will also receive a discount for in person purchases.
I need help on choosing the right size in your dresses. Do you have a size chart?
Yes we have a size chart. Please visit the link below:
http://swancoast.com/pages/sizechart
My tracking number doesn't work it says "NOT FOUND"
Please allow up to 24 hours for the tracking number to be recognized on the carrier website.
Why does my coupon code not work during a sale?
Offers, promotions and coupons are only valid during normal operating hours and are not valid during special events or buyout days. Coupon codes cannot be combined with any Other Offers or discounts.
-------------------------Preguntas Más Frecuentes y Respuestas en Español-----------------------
¿Usted envía internacionalmente ?
Sí , ofrecemos el envío internacional. Tenemos varias opciones disponibles que son tan rápidas como 3 días para una opción más económica que se toma alrededor de 2-3 semanas. Por favor, mire a nuestra página de información de envío para más información. Haga clic aquí para la información del envío
¿Dónde están las instrucciones / información para el programa de entrenamiento de la cintura ? No puedo encontrarlo.
El programa completo se encuentra en nuestra página web , donde dice " programa de entrenamiento de la cintura . " Sólo los clientes de entrenamiento de cintura tendrán acceso a la misma.
¿Dónde se paga para el programa de entrenamiento de la cintura ? ¿Cuánto cuesta el programa?
Nuestro programa es gratis con la compra de nuestros Trainers . Una vez que usted compra uno o ambos de nuestros entrenadores , tendrá acceso a el programa que esta localizado en nuestra pagina web.
No puedo acceder al programa de entrenamiento de la cintura ¿cómo puedo ver el contenido ?
El programa de entrenamiento de la cintura sólo es accesible a nuestros clientes formación cintura. Debe crear un inicio de sesión al cliente antes o en el pedido para realizar un seguimiento de su compra . Una vez adquirido el entrenador , que casi de inmediato se debe otorgar acceso a nuestro programa de entrenamiento de la cintura .
¿Quién puede beneficiarse de sus trainers ?
Nuestros trainers sirven una variedad de personas : Señoras que son muy flacas sin curvas pueden lograr más de una figura de reloj de arena con el uso de nuestros entrenadores . Las mujeres con sobrepeso pueden perder varios centímetros y quemar grasa alrededor de su vientre, eventualmente perdiendo su panza. Las mujeres que dieron a luz pueden usar nuestros entrenadores después del embarazo en torno para apretar los músculos centrales, para reducir la hinchazón y las estrías, apoyar la columna vertebral, y reducir el tamaño del útero a su tamaño normal. También se ha informado que nuestros trainers ayudan a corregir su postura y podrán ayudar con el dolor de espalda .
¿Cuántas pulgadas de mi cintura puedo esperar perder con el programa de entrenamiento de la cintura ?
Usted puede esperar a perder hasta 3-4 pulgadas por tamaño. Una vez que pierdes esos centímetros con los entrenadores actuales que están usando y usted todavía desea una cintura más pequeña o va para resultados espectaculares , usted puede comprar otro conjunto de entrenadores un tamaño más pequeño para continuar con el programa hasta llegar a los resultados deseados . Para obtener los mejores resultados que usted tendrá que seguir el programa de entrenamiento de la cintura tan de cerca como le sea posible .
¿Necesito usar los entrenadores después de alcanzar el tamaño deseado ?
Sí, usted todavía tendrá que usar los entrenadores después de alcanzar su tamaño deseado con el fin de mantener su nueva forma. Se recomienda llevar el entrenador 2-4 horas al día o durante la noche para mantener su nueva forma.
¿Puedo usar sus entrenadores y aún así perder pulgadas de mi cintura? ( ¿Tengo que seguir el programa ? )
Entrenadores cintura fueron diseñados específicamente para tal fin , pero si quieres resultados más rápidos y muy dramáticos que tendrán que seguir nuestro programa de entrenamiento de la cintura . El uso de nuestros entrenadores solos sin hacer nuestro programa sólo le dará resultados sutiles durante un período de tiempo mucho más largo . Nuestro programa da paso a las instrucciones completas con imágenes y vídeos de ciertos ejercicios , comidas específicas , una desintoxicación especial , la limpieza y las instrucciones de cuidado para sus nuevos entrenadores, trucos sobre qué ponerse con sus entrenadores para obtener los mejores resultados y más rápidos de paso ellos. Le damos todas estas instrucciones basadas alrededor del cuerpo específicas tipos - ya que todos estamos hechos diferentes. Tenemos instrucciones específicas / ejercicios / comidas / desintoxicación con sede fuera de su tipo de cuerpo y el objetivo de su perseguidor .
Ya tengo un entrenador , ¿puedo comprar su programa por sí mismo ?
Lamentablemente , no ofrecemos la opción de comprar el programa por sí mismo .
¿Puedo comprar un entrenador ? ¿Por qué necesito los dos entrenadores para obtener mejores resultados ?
Es muy recomendable utilizar los dos entrenadores para el programa , ya que trabajan en conjunto para que más rápido y mejores resultados darán . El Main Trainerl es más para dar forma a una figura de reloj de arena y el Thermal Trainer es más para quemar grasa y tonificar, debido a que es un material grueso y resistente que realmente rampas hasta un proceso llamado thermosis en su abdomen. Tenga en cuenta el Main Trainer es mucho más largo que el Thermal Trainer por lo que cubre más de su torso ( remodela las áreas más problemáticas ) . Esto es algo a tener en cuenta si tienes un torso muy corto. El Thermal Trainer es lo que realmente ayuda a quemar grasa (pulgadas ), por lo que junto al usarlas en conjunto con el programa de entrenamiento de la cintura (waist training program) , ambos en última instancia van a lograr un vientre plano y tonificado con una silueta de una figura de reloj de arena.
¿Sus entrenadores son corsé deshuesado de acero?
No, nuestros entrenadores no son los corsés deshuesados acero , pero funcionan muy similar. Nuestros entrenadores contienen barras de metal en espiral para ayudar a apoyar y ellos inmediatamente le dará esa hermosa silueta de reloj de arena ( perder hasta 5 pulgadas al instante) y con el uso prolongado que en realidad remodelar su abdomen por efecto de compresión y sudoración . Dado que no es tan voluminoso como un corsé tradicional usted puede usar debajo de la ropa y nadie sabrá lo tienes en . Los entrenadores de la cintura son también mucho más cómoda para dormir de un corsé deshuesado acero . Nuestra Trainer térmica está destinado a ser utilizado con el ejercicio. El uso de este entrenador mientras esté activo hará que su cuerpo para activar la termogénesis ( lo que resulta en la pérdida de grasa ) en el abdomen por el aumento gradual de calor y la transpiración . Esto también permitirá que las impurezas y toxinas que salen de la piel. Mediante la combinación de ambos entrenadores con nuestro programa de entrenamiento de la cintura le dará una línea de cintura mucho más pequeña que lo que empezó.
¿Cómo puedo hacer una cuenta ? No puedo encontrarlo en el sitio web .
Usted puede hacer una cuenta y acceder a ella desde la esquina superior izquierda de la página web donde dice " Crear una cuenta" o haga clic aquí
Para hacer una cuenta , es muy recomendable que hagas una cuenta de invitado antes de comprar para asegurar el acceso a nuestro programa de entrenamiento de la cintura . O mientras que la compra de los formadores. Si ya ha adquirido un entrenador de la cintura , utilice la dirección de correo electrónico que recibió el correo electrónico de confirmación de . Asegúrese de utilizar el mismo correo electrónico para inscribirse en el programa de entrenamiento de la cintura con el fin de poder acceder a él.
Estoy confundida en entre dos tamaños de los entrenadores , ¿qué sugieres ?
Entendemos que no todo el mundo tiene la misma forma del cuerpo. Es posible que pesa lo mismo y es tan alta como su mejor amiga , pero tienen un tipo de cuerpo diferente. Usted puede ser más musculosa , tener grasa que sólo parece reunir alrededor de su abdomen , o tener un vientre plano con una media inferior más grande . Esta es la razón por la que usted necesita tomar en cuenta cuando se mira en la tabla de medidas . La carta del tamaño no debe ser su única referencia . Si usted está atascada entre dos tamaños a continuación, utilizar el abdomen para decidir entre los dos tamaños . Si la mayor parte de su grasa se acumula alrededor de su vientre entonces pida la talla más grande, si usted tiene una vientre plana elija el tamaño más pequeño. Si aún necesita ayuda, envíanos su altura, peso, medida de cintura y talla de blusa junto con dos imágenes de usted en un bikini desde el frente y de lado a info@swancoast.com para mejor asistencia. Para mirar nuestra pagina de información para asistencia sobre las tallas Haga click aquí
Si se quiere poner en contacto con nosotros, favor de llamarnos a (951) 245-1210 estamos aquí para asistirla
Necesito mi entrenador lo antes posible qué tan pronto lo recibiré ?
Normalmente enviamos hacia fuera el mismo día si recibimos su pedido antes de las 3pm PST . Después de 15:00 PST y vamos a enviar su pedido al día siguiente. Si usted está dentro de los EE.UU. esperan su paquete en cualquier lugar de 1-3 días dependiendo en que estado se encuentra . Desde nuestra sede fuera de California , nuestros clientes de California deben recibir su paquete en cerca de 1-2 días después del pago despejado . Si un artículo está en stock su pedido podría tomar hasta una semana para procesar antes de que enviemos hacia fuera.
¿Dónde puedo ver Vuelta e intercambio de información ?
Haga clic aquí para Devoluciones y Cambios
Metí la pata , y tengo la necesidad de cambiar alguna información acerca de mi orden ¿cómo puedo hacer eso?
Desde que enviamos hacia fuera el mismo día, si no al día siguiente usted debe enviar por correo electrónico tan pronto como sea posible para asegurar que se actualice el sistema de los cambios antes de enviar el paquete hacia fuera .
¿Tiene lugar físico donde puedo entrar y medirme los artículos o recogerlos?
Sí lo tenemos. Nuestra ubicación de la oficina y el almacén esta en:
18301 Collier Ave suite D Lake Elsinore , CA 92530
Si usted necesita ayuda con apresto en persona para nuestras fajas de la cintura o necesita recoger un vestido cuanto antes para una noche especial, es más que bienvenida a venir a visitarnos. También recibirá un descuento para compras en persona .
¿Cuánto tiempo se tarda en responder a mensajes de correo electrónico ?
Normalmente respondemos en cualquier lugar de una hora a 24 horas.
Mi número de seguimiento (tracking number) no funciona dice " NOT FOUND "
Por favor, permita hasta 24 horas para que el número de seguimiento que se reconozca en el sitio web de soporte.
Requirements for Returns and Exchanges
ATTENTION WE MOVED- PLEASE SHIP EXCHANGES TO TEMECULA ADDRESS
*Upon opening your package, make sure to fully inspect the products for any problems/defects and if there are any concerns, return the products to their original packaging immediately and report them to us within 24 hours of receiving your package. Failure to do so, will make you ineligible for an exchange or return.
Returns and exchanges are all subject to a careful inspection by our returns and exchange department staff. In order for the item to be accepted it must fulfill these requirements:
- Unworn ( having the trainer on longer than 5 minutes is considered worn )
- No personal scents/perfume/smoke
- No stains ( deodorant, makeup, perfume, liquids etc)
- All tags attached
- All packaging must be included ( clear plastic bag & packaging cardboard )
- No apparent stretching or wrinkling
- Unwashed
- Undamaged
- No pet hair
- Include the return and exchange form (Download Here)
- Received within 10 days after receipt of receiving order.
- Not a sale item ( all sale items are final sale)
Please mail returns & exchanges to this address:
Swancoast
41769 Enterprise Circle N #103 Temecula, CA 92590
Exchanges
Our exchange policy lasts for 10 days after receipt of receiving your order. The product must be in the same unworn/unused condition that you received it in. It must also have all tags attached, without any oder (perfume) or stains. If you are exchanging a Main or Thermal Trainer you must return it with the clear bag it came in. No exceptions. Make sure you print out and fill out the Return and Exchange Form below and include it with your returned items. Keep in mind we will need to inspect your returned item(s) and if it meets our criteria, then we will go ahead and grant you an exchange. The address is printed on the return and exchange form as well as above. Please make sure to hold on to your tracking number in case we ask for it. Please note: We cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to Swancoast.
Returns
There are NO RETURNS on products in our Waist Training Collections, no exceptions. For all other products, our policy lasts for 10 days after receipt of receiving your order. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund. We must receive your return by the 7th day or you will be issued store credit. The product must be in the same unworn/unused condition that you received it in. To complete your return, we require a printed and filled out Return/Exchange form (found below) with your returned merchandise. Keep in mind there are no returns or exchanges on sale/discounted items. They are all final sale. Please note that returned items purchased with a free shipping offer or promotion will have the standard cost of shipping subtracted from the refund. Please make sure to hold on to your tracking number in case we ask for it. The address is printed on the return and exchange form as well as above. Please note: We cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to Swancoast.
Processing time
Once your return is received please allow 1- 5 business days for it to be inspected. We automatically process all returns without notification. If there is a problem or we deny your exchange/return then we will notify you. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
International customers
Swancoast will be more than happy to exchange items for international customers, but please keep in mind that the same return and exchange policy adheres to international customers.
Returns: International customers will need to have their returns post marked no more than 10 days after confirmed delivery.
Exchanges: Exchanges will need to be postmarked no more than 10 days after confirmed delivery. Once we receive the item(s) an email with be sent with an invoice for the pending shipping costs associated with sending the exchanged item(s) back to you.
Late or missing refunds
Please allow up to 14 days from the date we received your item(s) for the refund to be reflected back to your original method of payment. If you haven’t received a refund after 14 days please contact us at info@swancoast.com.
Sale
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
Customer will be responsible for shipping costs to send the returned items back to Swancoast and for re-shipping for exchanges. To avoid any delays include a money order/cashiers check payable to Swancoast for $6.00 ( only USA customers ) in the parcel with your items. If not, we will send you an invoice for the amount via email. Once the shipping fee is paid, your exchange will be processed and shipped. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please make sure to hold on to your tracking number in case we ask for it
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* Please keep in mind Swancoast is not responsible for lost packages marked as "Delivered" according to tracking information.
